Foot Pain Centres of Leeds
Who we are
Our website address is: https://www.footpaincentresofleeds.co.uk.
Foot Pain Centres of Leeds understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our patients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information about Us
Foot Pain Centres of Leeds (operating under ‘Leeds Back and Foot Centres Ltd’)
Leeds Back and Foot Centres Ltd is registered in the UK under company number 04370560
Operating / Practicing addresses:
Bramhope Medical Centre
Bramhope, Leeds LS16 9BR
The Lawrence Clinic
4 – 6 Greenside
Leeds LS28 8PU
Data Protection Officer: Mr Jonathan Stanley
Email address: firstname.lastname@example.org
Main Postal Address:
Bramhope Medical Centre,
Tredgold Crescent, Bramhope, LS16 9BR
Telephone number: 0113 230 3205
We are regulated by: HCPC
184 Kennington Park Road
0300 500 6184
What Does This Notice Cover?
This Privacy Information explains how we use your personal data, how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to be informed about or collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
- The right to access the personal data we hold about you. Part 10 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by usis inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
- The right to be forgotten, i.e. the right to ask usto delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to ususing your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way
- For more information about our use of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
- Date of birth;
- Email address;
- Telephone number;
How do we use your Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
- Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with informationby email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing the clinic
on: email@example.com with the message ‘opt out marketing’
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out – as detailed above.
We do not use automated systems for carrying out certain kinds of decision-making and/or profiling.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
For adults: 8 years after the last dated treatment episode
For Children (under 18): 8 years after 18th birthday OR until the age of 25
How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use.
You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Mr Jonathan Stanley:
Email address: firstname.lastname@example.org
Telephone number: 0113 230 3205.
Postal Address: Bramhope Medical Centre, Tredgold Crescent, Leeds LS16 9BR
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. In this case this privacy notice will be updated accordingly.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data with comments
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
TERMS AND CONDITIONS – Online Video Podiatry Consultations The purpose of this document is to outline the terms and conditions applying to Online Video Podiatry consultations provided by Foot Pain Centres of Leeds Ltd and/or one of its all related corporations. These entities, including their employees and other entities acting on their behalf are collectively referred to below as “FPCOL”, “we”, “our” or “us”.
YOUR PERSONAL AND HEALTH INFORMATION
- By using our website and/or any digital portal(s) accessible via our website (collectively referred to below as “digital portals”), receiving products or other services from us, including, for example, participating in a Online Video Podiatry Consultation with a FPCOL health professional (such as a Podiatrist, Physiotherapist or Chiropractor ), you consent to FPCOL collecting and using your personal and health information in accordance with this Policy.
- FPCOL collects personal and health information about you for the purposes described in the Policy, including for the purpose of providing a medical consultation, deriving information from you via an Online Video Consultation, in order to thoroughly assess, diagnose and provide therapy to you. We collect some personal information about you, including from you and third party sources of information, as described in the Policy. If you do not provide this information; we may be unable to advise, assist and/or treat you. This information will also be used for:
– The administrative purpose of running the practice;
– Billing either directly or through an insurer or compensation agency;
– Use within the practice if discussing or passing your case to another
practitioner within the practice for your ongoing treatment
– Disclosure of information to your doctors and other medical or health
professionals to facilitate communication and best possible care for
- To help ensure that we can provide a high level of service to you, you agree that we may collect, use, and disclose your personal and health information, including information about your assessment results and progress to relevant other service providers, who are involved in your treatment and management. These may include your doctor, teachers, specialists, insurers, solicitors or employers.
- When may make an appointment for an Online Video Podiatry consultation by registering using a digital portal on our website and providing the information requested to create an account .The booking process for these consultations is managed through one or more third party add-on applications, platforms and/or other software programmes.
- Your Account information (including any and all login credentials and passwords) is confidential and it is your responsibility to maintain its security and confidentiality. You must not permit your Account to be used by any person other than yourself. You agree that you will be responsible for any unauthorised activity that occurs as a result of any use of your Account as a result of your failure to keep your Account information confidential and secure. You must notify FPCOL immediately if you become aware of, or suspect any unauthorised use of your Account or your Account information or any other breach of security of your Account.
In that event, FPCOL, in its absolute discretion, may suspend or terminate your Account and/or establish a new account for you.
- You agree to provide accurate, current and complete information to FPCOL in relation to booking of any appointment, completing any questionnaires provided to you and in response to other questions or requests for information from FPCOL in connection or during a consultation. You agree that any other information which you otherwise provide to FPCOL will also be accurate, current and complete.
You acknowledge that FPCOL’s ability to provide accurate information, treatment and recommendations to you depends on FPCOL receiving accurate, current and complete personal and health information from you at all times.
- FPCOL reserves the right to not accept or to cancel any booking which you make for an Online Video Podiatry Consultation, and/or refuse to register, maintain or terminate your Account, for any reason whatsoever, in FPCOL’s absolute discretion.
Without limitation, FPCOL may cancel, terminate or refuse to register or maintain your Account or provide a consultation to you in its absolute discretion, if FPCOL is of the opinion that you have not provided accurate, current or complete information in booking or otherwise in connection with or during an Online Video Podiatry Consultation. You acknowledge that FPCOL has no obligation to provide any explanation or reasons to you for any decision FPCOL makes to not accept, cancel or to otherwise refuse to maintain your Account or to provide an Online Video Podiatry Consultation to you.
- The length of appointment times are for guidance and diary planning purposes only. Depending on the treatment requirements actual appointment lengths may be shorter than the allocated time slot. It may be necessary to schedule further appointments to finish the treatment plan if there is insufficient time at the scheduled appointment. Refunds will not be given in the event of the actual appointment length being shorter than the allocated time slot.
- Missed appointments or appointments cancelled without 24 hours’ notice are charged at the full rate for that appointment.
All appointment fees must be paid in full at the time that you book your appointment by credit card, debit card.
For those patients who are claiming through their private healthcare insurer, a pre-authorisation number for the Online Video Podiatry Consultation together with any membership or claim number must be submitted prior to FPCOL allowing a booking to take place, for either an initial or follow-up consultation.
- You acknowledge that each Online Video Podiatry consultation is general in nature and will only be provided over a mobile device, tablet, laptop or desk top computor, via video-conferencing over a secured encrypted internet connection via Cliniko. No consultations will be provided in person. Unless FPCOL otherwise determines and you agree, no Online Video Podiatry consultation will involve or oblige FPCOL to approve, request or cause any form pathology testing or other testing or analysis to be undertaken without your consent.
- You acknowledge that if our medical or health professional determines that following your Online Video Podiatry consultation warrants referral to another medical or health professional, and you consent to such a referral, you authorise FPCOL to disclose any personal or health information FPCOL has collected about you in accordance with the Policy to the relevant medical or health professional or his or her employer or principal organisation.
- To the maximum extent permitted by law, you indemnify and agree to keep FPCOL (including all directors, officers, employees, contractors and agents of any entity within the meaning of that term) (Indemnified) fully indemnified from and against all loss, damage, cost and expense (whether direct, indirect, special or consequential) which any of the Indemnified suffer or incur as a result of, in connection with, relating to or arising from an Online Video Podiatry consultation which you attend. You hereby release and forever discharge the Indemnified from any claims which you have or may have at any time as a result of, in connection with, relating to or arising from a consultation which you attend.
- You must not use our website or digital portals for any purpose for which you have not been authorised to use our website or digital portals for, including without limitation, for the purpose of hacking, infiltrating, compromising, interfering with, intercepting or accessing any Account or personal or health information of any other individual on or via the website or any associated software or applications. You must not introduce any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer to the website or any associated software or application. You must not authorise, aid, abet or assist any other individual or entity to engage in any activities or do any of the things referred to in this clause.
- You acknowledge and agree that FPCOL may, from time to time, update, vary or amend these terms and conditions. If we do so, we will publish the updated, varied or amended terms and conditions on our website and you agree to be bound by them with effect on and from the date on which they are published on the website. You agree to periodically check the website to determine whether there have been any changes to these terms and conditions from the last time you reviewed them.
- Nothing in these terms and conditions limits or intends to limit any non-excludable rights which you may have under UK Consumer Law. If any provision of these terms and conditions is void, voidable, unenforceable or illegal, that provision will be read down so as to be valid and enforceable or, alternatively, will be severed from these terms and conditions. The severance of any provision in accordance with this clause will not affect the validity or effectiveness of the remaining provisions of these terms and conditions.
16. No failure to exercise or any delay in exercising any right, power or remedy by a party operates as a waiver. A single or partial exercise of any right, power or remedy does not preclude any other or further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that waiver unless made in writing
- You agree to these terms and conditions and that you have received and read the Policy and the above information and understand the reasons for the collection of your personal and health information and the ways in which the information may be used and disclosed and you confirm that you agree to that use and disclosure.
- You also confirm that you understand that it is your choice as to what information you provide and that withholding or falsifying information might act against the best interests of your assessment and therapy progress.
- You confirm that you are aware that you can access your personal and health information on request and if necessary, correct information that you believe to be inaccurate in accordance with the Policy.
- You understand that if, in exceptional circumstances, access is denied for legitimate purposes, that the reasons for this and possible remedies will be made available to you.
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute you have which relates to these terms and conditions, will be subject to the exclusive jurisdiction of the courts of England and Wales.
22. By submitting to your Online Video Podiatry Consultation booking, you agree and accept to these terms and conditions and in conjunction with that of the FPCOL website Policy.
Updated and effective as of the 10th April, 2020.